Here are some questions that we’re frequently asked.

“Where is your office located?”
I-10 and Gessner, or more specifically:

Memorial City Dentistry
831 Frostwood
Houston, Texas 77024

“Do you have another location?”
No.

“Are you open 24-hours?”
No, but we have dentists on call.

“Do you do extractions?”
Yes. Depending on the x-ray, Dr. West or Dr. Serna may or may not be able to extract the tooth.

“Do you have an oral surgeon?”
No we do not. Dr. West and Dr. Serna are both excellent general dentists.

“Do you have any payment plans?”
No we do not. This is an emergency dental service, so all payments are due at the time of service.

“Do you accept Medicaid or Medicare?”
No we do not.

“Do you accept insurance after hours?”
No we do not accept insurance after hours because we are unable to verify the insurance. We will give you an itemized receipt so that you can file with your insurance provider.

“What do I do if I don't have any money?”
If you are in extreme pain or are very swollen, but have very low funds, we suggest you go to a facility like a Wal-greens Take-Care Clinic or even a regular emergency room. We do not know the exact costs associated with any place, but generally they are able to prescribe an antibiotic to help fight the infection and get the swelling down. They may or may not be able to prescribe you some type of pain medicine as well.

What do I do if my crown fell off?”
You can go to any pharmacy nearby and purchase "Dentemp" which is a temporary bonding solution that you can mix yourself. It usually can tide you over for a short period until you can get to your regular dentist's office. If you do not wish to do this, you may still call us.

“Do you set up regular appointments on the weekend?”
No. Dr. West and Dr. Serna see strictly emergency patients over the weekend. Their primary goal is to get you out of pain until you can get to your primary dentist.

“What if I'm not sure if I have an emergency or not?”
If you feel you have a dental emergency, please call us.

“What are your regular business hours where you don't charge an additional after-hours fee?”
Our regular offices hours are 9:30 a.m. – 5:30 p.m., Monday through Thursday.